page-head-dots--left
page-head-dots--right

Kirstie Nisbet

  • Posted by: Victoria Swindall
  • Date:

60 seconds with Kirstie Nisbet, Service Desk Co-ordinator at Silver Cloud

What attracted you to Silver Cloud?

I wanted a change from projects (for Gamma, one of Silver Cloud’s partners). I have always enjoyed the support side of telecoms.

 

What are your impressions so far?

So far so good. There are a lot of changes coming that I think will improve the way the service team works, so I am looking forward to seeing how that unfolds.

 

What is your job title?

Service Desk Co-ordinator

 

What does your role involve?

Logging, reporting and tracking faults and service requests. Running diagnostics and resolving network/hardware issues for our customers.

 

What is the biggest challenge you face?

Working from home while trying to learn a company’s internal processes is a little trying, but I’m getting there!

 

What are you reading at the moment?

The Holiday by TM Logan and Not a Life Coach by James Smith.

 

If you could have dinner with anyone dead or alive, who would it be?

My Papa

 

What do you like to do in your spare time?

I like catching up with friends and family, reading and watching a good documentary. Also partial to a bit of cleaning.

More Blogs

Changing places

Before March 2020, few businesses had thought much about home- and remote working, so when Covid hit they had to adjust ...

See more

Cyber security: a big issue that’s going to get bigger

Cyber security is an ever-present factor in our online lives. And, at least in the short term, keeping your data ...

See more

Disaster Recovery: hope for the best, but plan for the worst

Most of us try not to spend much time thinking about huge events that could seriously damage our businesses. The ...

See more

Apple or Android? Two of our experts debate the biggest rivalry in mobile phones

Android and Apple have both been huge successes in the mobile phone market, but they have very different strengths. Two ...

See more

Changing your telecoms or IT – Q&A with Morag Murphy

We asked Morag Murphy, Project Coordinator, about changing your telecoms or IT system. Morag manages the process of setting up ...

See more

Calum Campbell

60 seconds with Calum Campbell, Logistics Coordinator.   What attracted you to Silver Cloud? The role itself excited me: it is ...

See more

The worldwide shortage of silicon chips: your questions answered

Maybe you’ve heard about the worldwide shortage of silicon chips, and are wondering how it started, when it might ...

See more

Upgrading your phone system doesn’t have to be difficult

There’s no doubt about the benefits of replacing an outdated phone system with a modern cloud-based one that offers ...

See more

Jack Hunter

60 seconds with Jack Hunter, Business Manager   How long have you been with Silver Cloud? Four glorious years and counting! &...

See more

Paul Sanderson

60 seconds with Paul Sanderson, Business Change Manager How long have you been with Silver Cloud? It’s my two-year anniversary ...

See more