Contact centre solutions
Consumers are no longer content to deal with companies only by phone – they expect to be able to choose their preferred method from a range of options, including email, instant messaging and social media. Contact centre solutions such as Mitel’s ‘MiContact Centre’ enable you to:
- offer a flexible, high-quality and consistent service at every stage of the process
- integrate social media and multimedia elements
- record calls, then store and access that data
- manage workflows
- ensure that you are keeping to your overall strategy
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