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Contact centre solutions

Consumers are no longer content to deal with companies only by phone – they expect to be able to choose their preferred method from a range of options, including email, instant messaging and social media. Contact centre solutions such as Mitel’s ‘MiContact Centre’ enable you to:

  • offer a flexible, high-quality and consistent service at every stage of the process
  • integrate social media and multimedia elements
  • record calls, then store and access that data
  • manage workflows
  • ensure that you are keeping to your overall strategy

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