It takes time and effort to turn a new customer into a loyal one. Giving people a fast, efficient and personalised service when they call you is a great way to start.

When a potential customer can’t get hold of you, they usually move straight on to a competitor. So first of all, you need to know how often this is happening.

A slow or unreliable internet connection is one of the biggest handicaps that any business can endure.

As companies grow, they often add new telecoms and IT suppliers in an unstructured and unplanned way. In time this can lead to some serious management problems.

If your business operates all over the UK, you need one supplier that can provide technical support for any kind of problem, both remotely and on-site in any part of the country.

Remote working is on the rise in UK business, a trend that looks likely to continue. It can be very efficient – so long as everyone can connect and collaborate easily.

Business these days is so competitive: you need every part of your operation to be working perfectly. And in the tech world, the best solution six months ago may not be the best one today.