As well as collecting and reporting on all the essential data (calls made, calls missed and so on), call tracker applications can help management to stay on top of things in many other ways. Sending ...

Call recording has many uses. Financial companies need it to meet compliance regulations. For others it’s the backbone of their training program, or is used as an appraisal tool. It can also help people ...

For SMEs in particular, making your telecoms system work with your IT services can really put you ahead of the competition. Incoming calls automatically bring up the caller’s file on your customer relationship management ...

These days, businesses face the world not from a physical shop-front but by interacting with their customers on the phone and online. A high-quality on hold marketing system uses a skillfully written script for each ...